Cancellation and Refund

1. Return and Exchange Policy

At Fitbol, we want you to be completely satisfied with your purchase. If you are not happy with your product, you can return or exchange it under the following conditions:

  • Return/Exchange Period: Products can be returned or exchanged within 7 days from the purchase date.
  • Condition of Items: Returned or exchanged items must be in their original condition, unused, and with all original packaging and tags attached.

2. How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

  • Contact Us: Send an email to support@fitbol.net with your order number, the item you wish to return or exchange, and the reason for the return or exchange.
  • Receive Instructions: Our customer service team will provide you with detailed instructions on how to proceed with the return or exchange.
  • Pack and Ship: Carefully pack the item(s) in their original packaging and ship them back to the address provided by our customer service team.

3. Refund Processing Time

Once we receive your returned item(s), we will process your refund or exchange within the following timeframe:

  • Refund Time: Refunds will be processed within 7 days after receiving the returned item(s). The refund will be issued to the original method of payment.
  • Exchange Time: Exchanges will be processed within 7 days after receiving the returned item(s). The new item will be shipped to you at no additional cost.

4. Non-Returnable Items

Please note that the following items are not eligible for return or exchange:

  • Customized Products: Any product that has been customized or personalized for you.
  • Final Sale Items: Items marked as "final sale" or "non-returnable" at the time of purchase.
  • Used or Damaged Items: Items that have been used, damaged, or are not in their original condition.

5. Contact Us

If you have any questions or need further assistance, please contact our customer service team at:

Fitbol Fitness Equipment

Email: support@fitbol.net
Phone: [Insert Contact Number]